FAQs

Moissanite is a naturally occurring mineral that is also known as silicon carbide. It has become an increasingly popular choice for jewellery due to its durability and sparkle. Moissanite is highly resistant to scratching, chipping, and fading, making it an ideal choice for high-quality jewellery that will last for years to come.

Moissanite is one of the hardest gemstones and is highly resistant to scratches and abrasion. Its sparkle and brilliance will remain for a lifetime with proper care.

No, moissanite does not change colour over time. Unlike some gemstones, moissanite is highly resistant to colour change or fading. It maintains its brilliance and colour for a lifetime, making it a great choice for jewellery that you can enjoy for years to come.

Moissanite is a very durable gemstone and is highly resistant to scratching. In fact, it is one of the hardest gemstones, second only to diamonds on the Mohs scale of hardness. This means that moissanite is unlikely to get scratched during everyday wear. However, it is still important to take care of your moissanite jewellery and avoid exposing it to harsh chemicals or abrasive materials to maintain its beauty and shine.

All our jewellery is graded according to the 4Cs of diamond grading - Cut, Colour, Clarity and Carat Weight. Each piece is carefully examined and judged against the industry standards to ensure the highest quality jewellery for our customers.

We recommend cleaning your jewellery regularly with a soft cloth and mild soap and warm water. Make sure to dry your jewellery completely before storing it. It is also important to keep your jewellery away from harsh chemicals, such as chlorine, and to store it in a cool and dry place.

We strive to process and ship orders promptly. Processing typically takes 3-4 weeks. Need your ring sooner? Let us know! We understand that there may be special circumstances or time constraints. Contact our customer service team and we'll do our best to accommodate your request and expedite the processing and delivery of your ring. Your satisfaction is our priority.

We don't charge extra for shipping within Australia. If you live overseas, there is a small fee associated with shipping to ensure the safe delivery of your product.

Yes, we offer discreet packaging to keep your surprise. Let us know if you require further assistance.

We. accept payment methods via direct debit or cash.

We do not offer refunds or exchanges unless the product is faulty or damaged. Refer to our Returns Policy for more details.