Terms & Conditions
Our website collects information when you place an order, subscribe to our newsletter or fill out a form. When you subscribe or order, you may need to provide your full name, email address, postal address, phone number or credit card details. You can also browse our site anonymously if you prefer.
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To enhance your experience, we use cookies and web beacons like many other websites. These help us gather general visitor information and track website visits.
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Forever Bands gathers personal information from you through various means, such as electronic interactions, in-person interactions and website access. We protect the privacy of our customers by implementing stringent privacy measures and data protection practices. We ensure that any personal information provided by you is securely stored and encrypted to prevent unauthorised access. We adhere to all relevant privacy regulations and guidelines to safeguard customer data.
Due to the personalised nature of our custom made products, we do not offer refunds for change of mind. However, if the ring is found to be faulty or damaged upon receipt, we will gladly offer a repair within 30 days of purchase.
Please contact us immediately if you believe your ring is faulty and we will work with you to resolve the issue promptly.
We strive to process and ship orders promptly. Processing typically takes 3-4 weeks. Need your ring sooner? Let us know! We understand that there may be special circumstances or time constraints. Contact our customer service team and we'll do our best to accommodate your request and expedite the processing and delivery of your ring. Your satisfaction is our priority.
We don't charge extra for shipping within Australia. If you live overseas, there is a small fee associated with shipping to ensure the safe delivery of your product.